Terms & Conditions – Return Policy

These terms and conditions are intended for the exclusive use of our registered and licensed customers.  Access to our online catalog or possession of our printed catalog does not necessarily entitle the holder to purchase from our company. We reserve the right to refuse a sale to anyone. Completed sales are subject to “Notice to Owner” in accordance with Florida’s Construction Lien Law.

AnchorDelivery

We offer free delivery to our customer’s place of business within our delivery areas with a minimum order of $250.00. We offer free job site deliveries within our delivery areas with a minimum order of $400.00. When special job site deliveries are warranted, Proline requires accurate directions and a signature upon receipt of merchandise. In the event, a signature cannot be obtained and the merchandise is left unattended Proline assumes no liability for the merchandise.

AnchorPrices

All prices, discounts, and quotations are FOB Proline warehouse from Boca Raton, Riviera Beach or Davie (West Broward) Florida.  Prices are subject to change without prior notice. Suggested list prices are only a guide and are not necessarily the manufacturer’s suggested list prices.

AnchorTerms

Our standard terms of sale are 1% 10, NET 20th of the month. Past due accounts are not entitled to any discounts. Credit accounts that have not paid their previous month’s bill are automatically on COD on the 21st of the month. If this presents a problem for any month please contact our Corporate Office so special arrangements can be made. Should your account become past due, a partial payment on the past due amount of any COD purchases will be added, which will be applied toward any past due balance.

Amounts not paid by the 20th of the month bear interest thereafter at 18% per annum and all cost of collection, including attorney’s fees, is the obligation of the customer.  A charge of $30.00 per check will be added for all NSF checks.

AnchorReturned Merchandise

Authorization from a Proline salesman or order department must be obtained before returning any merchandise.
The date of purchase and invoice number must accompany the returned goods and other required information as noted on the appropriate Return Authorization Form.  Obsolete, discontinued, special order, un-saleable, or out of current design merchandise is not subject to return.

Chemicals are not eligible for returns.

AnchorCredits / Refunds will be issued based on the following criteria:

Within 60 days from Date of Purchase:

If accompanied by proof of purchase and in new saleable condition, you will receive a full credit or refund, depending on original payment method.

After 60 Days from Date of Purchase:

If accompanied by proof of purchase and in new saleable condition, a 20% restocking fee will be assessed and applied to your credit / refund.

Without Proof of Purchase:

Saleable merchandise returned for credit or refund without proof of purchase is subject to a 30% restocking fee and will be applied to your credit / refund.

Out of Original Box / After 180 Days from Date of Purchase:

Merchandise returned out of the original box or packaging or returned 180 days from date of purchase and in new saleable condition is subject to a 50% restocking fee and will be applied to your credit / refund.

Bagged Goods Merchandise:

Bagged merchandise such as Diamond Bright, Marcite, Sand, Soda Ash, etc., must be in new saleable condition and returned within 5 business days from date of purchase.

Special Ordered Merchandise:

Special ordered merchandise is NOT RETURNABLE.

AnchorLimited Warranty

All products sold by Proline Distributors, Inc. are covered by the manufacturer’s warranty and are the sole responsibility of the manufacturer. There are no other warranties, expressed or implied, by Proline or its subsidiaries. No dealer, agent, or employee of Proline is authorized to make any promise, representation, guarantee or warranty other than as stated.

Proline is not responsible for the cost of labor, transportation, or other consequential charges, losses, or damages incurred by the buyer as so stipulated by the manufacturer’s warranty. We will endeavor to work with our customers and manufacturers to facilitate handling warranty problems, however, the ultimate responsibility for resolving warranty problems rests solely with the manufacturer.